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COVID-19 Policies

Last updated Nov. 1, 2021.

With the Omicron COVID variant on the rise we want to reiterate that we take your safety seriously. Your health remains our top priority. Our goal is to serve you and to also mitigate risk as we all face an unprecedented virus.

Here are our current COVID-19 precautionary measures:

  • We require our team to have masks or face coverings with them at all times
  • We do not give hugs or shake hands
  • We are social distancing
  • We are regularly washing our hands
  • We require all our Locals who are feeling sick to get tested prior to returning to work
  • We strongly ask that all Neighbors wear masks and also socially distance during our time on the job

There are some jobs (for example, moving jobs) where constant social distancing isn’t very feasible. In such cases, we ask our clients and Locals to maintain their distance and limit any exposure as much as possible. For outside jobs where social distancing is easily maintained, Locals may remove masks for respiratory purposes at their discretion.


What if I test positive for COVID-19 after working closely with your team?

Please give us a call at 1-844-937-7667. We will require that those who worked your job receive a negative test result prior to working more jobs.

Why use Surv during a pandemic?

Our work and services are considered essential. If you are concerned about limiting your interactions with multiple service providers (errand runs, movers, cleaners, etc.), Surv can be a one-stop-shop for you to crush your chores in a safe and healthy way.

Questions, concerns, or additional precautions?

Please let us know if there are additional ways we can make you feel safe. We will do our best to comply with any extra, reasonable precautions you’d like. Please also let us know if you have any questions or concerns.

I’m immunocompromised and not vaccinated. Is it safe for me to use Surv?

If you are immunocompromised and not vaccinated, we do not recommend working close to our team; regardless of masks or social distancing. The new Delta variant appears to be even more transmissible than original strains, testing is not 100% reliable, and even vaccinated individuals can still carry a viral load. Therefore, if you are not vaccinated and immunocompromised, we recommend not using Surv. You may also choose to provide us with clear instructions beforehand so that you do not need to be near our team.

We would love to serve you. However, all interactions will always carry some measure of risk. So, only you can assess your situation and make a decision with your individual risks in mind.